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Creating Raving Fans – Define Customer Value
- Originally posted 4/30/2012, Revised 5/31/2023 Recently I was at a presentation about creating raving fan customers. After mentioning that he is a raving fan of a rather unsuccessful local major league baseball team, the speaker asked the audience – who wanted customers that identified with their business the same way that raving fans dedicate themselves […] Read More
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What Can We Learn About Business From James Taylor?
- Originally posted 7/11/2012 revised 10/13/2022 To celebrate the 4th of July my family and I went to Tanglewood in Lenox, MA to see one of James Taylor’s (JT) annual concerts. This has become a yearly event since we purchased our second home in Stockbridge, MA. JT has been giving concerts on and around July 4th […] Read More
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Some Inspiring Quotes on Building a Team for Your Organization
- Recent reporting on the current state of employment, unemployment and job openings highlighted a challenge almost every executive and business owner I’ve spoken with is facing; how to build their teams when there is structural full employment in the economy? The number that got my attention is that there were 11.4 million job openings in […] Read More
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Everyone Is Short Staffed
- At the risk of piling on, and because many of the business owners and executives I am in contact with say that their top issue is finding and retaining team members, I want to share several concepts that speak to solutions to this problem. I have concluded that most organizations have imbalanced marketing. Their “internal” […] Read More
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What Can We Learn About Business From The Boston Pops – Part 1
- Originally posted 7/15/2014, revised 2/2/2022. While at Tanglewood on a summer evening for a wonderful Boston Pops Orchestra concert under the baton of conductor Keith Lockhart, I started thinking (as I often do) about business. It was then that a very powerful analogy struck me … a successful business is analogous to a symphonic orchestra. An […] Read More
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2016 Business Excellence Forum – Blinding Flashes of the Obvious Part 1
- Originally posted 4/7/2016. I must say, the Business Excellence Forum (BEF) gets better each year. There were more than 500 business owners, executives, team members and business coaches in attendance. With that many attendees, there were plenty of formal and informal exchanges of ideas and best practices. This year’s forum had some amazing keynote speakers […] Read More
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Deliver What Your Customer Values
- Originally posted 11/2/2016. I am a picky eater; I tend to frequent restaurants with menus that have items and preparations that I like. In addition, I prefer restaurants that are flexible, and I’ve walked out of more than one after hearing “Sorry, no substitutions.” My wife, not so much. She has a very brave palate […] Read More
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Going That Extra Mile
- I recently used eBay to sell a file cabinet that I no longer need. Oh, the benefits of more and more of my business being conducted online. Because of its size and weight the file cabinet was listed as local pickup only. When the auction was completed, the buyer paid immediately and contacted me to […] Read More
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2017 Business Excellence Forum – Blinding Flashes of The Obvious Part 4
- Originally posted 5/31/2017. Paul Dunn continued with his presentation by switching gears to speak about the concept of price anchoring. He presented a case study based upon the fact that most people remember the last thing they see or hear. The case study involved adding eight words at the end of a price quotation for […] Read More
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Growth vs. Culture In the Time of Covid-19
- Originally posted 8/22/2018 with the title Growth vs. Culture In A Time of “Full Employment”. 1/5/2021 updates in RED In looking at this blog, I realized that most of this of this content continues to be applicable during the current Covid-19 induced employment market. I am currently re-reading “Built to Last” the great book by […] Read More
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