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Deliver What Your Customer Values
- Originally posted 11/2/2016. I am a picky eater; I tend to frequent restaurants with menus that have items and preparations that I like. In addition, I prefer restaurants that are flexible, and I’ve walked out of more than one after hearing “Sorry, no substitutions.” My wife, not so much. She has a very brave palate […] Read More
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How Complex Is Your Business?
- originally published 3/2/2016 While working with one of my clients whose medical practice has been growing very rapidly, the subject of maintaining organizational focus and culture came up. As our discussion progressed I was reminded of a few flip charts Brad Sugars, the founder and chairman of ActionCOACH, presented at one of our conferences. Brad […] Read More
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